We're here when you need us.
Questions about an order, a part identification, or just want to know if we can help? Reach out. We respond within one business day.
Get in touch
Every way to reach the team.
For order questions, part inquiries, returns, and anything else. We check this constantly during business hours.
Cartridges submitted during business hours are reviewed by a specialist, usually within an hour. Submissions outside hours are handled first thing next business day.
We ship to all 50 states. Standard shipping runs 3 to 5 days, with 2-Day Air and Next-Day options available at checkout.
Already working a ticket? Message your specialist straight from the app. If you are new here, the cartridge identification process walks through what happens after you send a photo.
Before you email
The fastest way to get an answer.
Include your order number and, if a part arrived wrong or damaged, a photo of it next to the packaging. Returns are covered in our return policy.
Don't email the photo. Submit it through the app so a specialist gets assigned to it and you get a ticket you can track.
Ask us before you order. Our sourcing and authenticity policy explains how each product is labeled.
Send the order number and the address you want it going to. Carrier options and cutoffs are in our shipping policy.
Have a cartridge to identify?
Send the photo instead of the email. Free to identify, and you only pay for the parts you order.
Submit a cartridge→Working a shower valve? Start at shower cartridge identification.