Shipping Policy

Shipping rates. Shipping cost depends on your delivery address, order contents, and supplier routing. We calculate your exact shipping cost at checkout and display it before you complete your order. We do not currently offer free-shipping promotions.

Carriers. We ship via standard ground carriers. Carrier choice may vary by destination, product, and supplier.

Processing and delivery. Orders are processed and shipped as quickly as our supplier network allows. Specific lead times for special-order parts are communicated in each individual quote. Delivery estimates are not guaranteed.

Tracking. You'll receive a tracking number by email once your order ships.

Lost or damaged shipments. If a package shows as delivered but you didn't receive it, contact us within 7 days at orders@cartridgeid.com and we'll work with the carrier to resolve. Damaged shipments must be reported within 7 days of delivery with photos of the packaging and damaged contents.

International shipping. We currently ship to U.S. addresses only.

Questions? Email orders@cartridgeid.com.